🔄 Refund & Returns Policy

Thank you for shopping with Lushara Store! 🛍️ We are committed to providing you with the best shopping experience. Please review our Refund & Returns Policy carefully to understand the terms under which returns, exchanges, and refunds are accepted. ❤️

✔️ Eligibility for Returns

– Returns are accepted within 7 days 📅 of delivery.
– Items must be in their original condition, unused, and in original packaging 📦.
– A valid proof of purchase (order ID or invoice) is required 🧾.
– Items purchased on sale, discounts, or special promotions are non-returnable ❌.
– Products eligible for return include those delivered damaged, defective, or incorrect 🚚❌.

⚠️ Note: For Cash on Delivery (COD) orders, return shipping costs must be prepaid by the customer.

🚫 Non-Returnable Items

  • ❄️ Perishable goods (e.g., food, flowers, etc.)
  • 🛏️ Intimate or personal hygiene items
  • 🎁 Gift cards
  • 🎨 Customized or personalized items

💸 Refunds

Once your returned item is received and inspected, we will notify you via email of the refund status. Approved refunds will be processed as follows:

  • 💳 Refunds for prepaid orders will be credited to the original payment method within 7-14 business days.
  • 📧 For COD orders, a refund voucher or store credit equivalent to the return value will be issued.
  • 🚚 Shipping charges are non-refundable, and a return handling fee may apply.

If you haven’t received your refund after the stipulated time, please contact us at support@lushara.store.

🔁 Exchanges

Exchanges are only provided for items that are defective, damaged, or incorrect. Customers must initiate an exchange request within 7 days 📅 of delivery.

Email us at support@lushara.store with details and photos of the defect or damage to initiate the process 📷.

💵 Cash on Delivery (COD) Returns

COD customers are required to prepay return shipping costs 💰. If approved, the refund will be issued in the form of:

  • 🎟️ A store credit voucher for the item value.
  • 🏦 Alternatively, the amount can be credited to a bank account (bank details required).

⚠️ Please note: Return requests without prepayment of shipping costs will not be accepted.

📦 Shipping Returns

– Return shipping costs are the customer’s responsibility 💸.
– Use a trackable courier service to ensure safe delivery 📮.
– Return items to: Lushara Store 📍.

For returns of high-value items, we recommend purchasing shipping insurance 🛡️. We cannot guarantee receipt of returned items without tracking.

🎁 Gifts

If the item was marked as a gift 🎀 at purchase and shipped directly to you, you will receive a store credit for the value of the return. If the gift wasn’t marked as such, the refund will be processed to the original purchaser.

❓ Need Help?

For any queries or further assistance, feel free to contact us:
📧 Email: support@lushara.store
🌐 Website: www.lushara.store