AccessoriesFREQUENTLY ASKED QUESTIONS
Absolutely! At Lushara Store, we take pride in providing high-quality products that match the images shown on our website. 🌟 Every product undergoes thorough quality checks, and the images displayed are taken from the actual items to ensure accuracy.
However, please note that slight variations in color or texture may occur due to lighting during photography or differences in screen settings. 🎨 Rest assured, we are committed to your satisfaction, and our team is always here to address any concerns you may have after receiving your order. ❤️
🧾 Registered Customers: If you have registered on our website, you can easily view all your order details, including sales receipts, in your account profile. Simply log in to your account and navigate to the “My Orders” section to access your order history and receipts at any time.
📧 Order Confirmation Emails: For every purchase, an automated email with your sales receipt is sent to the email address provided during checkout. These emails also include updates on your order status to keep you informed every step of the way.
💡 Tip: If you can’t find your sales receipt, check your spam or promotions folder. Still need help? Contact us at support@lushara.store, and our team will be happy to assist!
🔄 Returning an Item is Easy with Lushara Store!
If you wish to return an item, here’s what you need to do:
- Eligibility Check: Make sure your item is eligible for return. Our return policy allows returns within 7 days of delivery, provided the item is unused, in its original condition, and packaging. For a complete list of returnable and non-returnable items, please refer to our Refund & Returns Policy.
- Initiate the Return:
- If you’re a registered customer, log in to your account, go to your Order History, and select the item you wish to return.
- If you’re a guest customer, please contact us directly at support@lushara.store, including your order details and the reason for the return.
- Return Shipping: For COD (Cash on Delivery) orders, return shipping is the responsibility of the customer. We recommend using a trackable courier service to ensure the safe return of your item.
- Refund or Exchange: Once your return is received and inspected, we will process either a refund or exchange, depending on your request. Refunds will be issued to the original payment method or in the form of store credit for COD returns.
💬 Need Help? Feel free to reach out to our customer support team at support@lushara.store for any assistance or if you have questions about the return process.
🔄 Yes, we restock popular items!
We understand how disappointing it can be when an item is out of stock. The good news is that we regularly restock our products to meet customer demand.
- Sign Up for Notifications: If the item you want is out of stock, you can sign up for restock notifications on the product page. Once the item is back in stock, we’ll send you an email to let you know.
- Check Back Later: We try to replenish our stock as quickly as possible, so keep an eye on the website for updates.
- Limited Edition or Seasonal Items: Some products may only be available for a limited time or season. These items might not be restocked once they sell out. To avoid missing out, make sure to order early!
💬 Have Questions? Reach out to us at support@lushara.store for more information or if you’re looking for something specific.
You can have your order shipped to any location within Pakistan. Whether it’s your home, office, or any other address with available courier services, we will deliver your order right to your doorstep. Simply provide your preferred delivery address during the checkout process.
